Policies

RETURN AND EXCHANGE POLICY

If you are not completely satisfied with your purchase, we will gladly accept your timely return. cgnylegacylock.com will accept items for exchange or credit within 21 days of purchase. Returned merchandise must include original packaging and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. 

Returns and exchanges will be subject to shipping charges. Once your return is processed, you will receive a credit by email. Shipping and processing charges on returned items will not be refunded. Items received as gifts may be exchanged for a different size.

To return or exchange an item, please follow these simple steps:

All returns/claims require a Return Authorization (RA) number. To claim yours, contact our Customer Service department at 1-212-481-1845 or follow these simple steps:

 

      1-  Send an email to info@cynthiagale.com.

      2-  Indicate your name, order # and phone number

      3- Wait for your Return Authorization ( RA ) number, sent via email

      4- Please include a copy of your RA inside the package and make sure the RA Number is written clearly on the outside of the package. 

 

Please Note: For your security, please return merchandise with an insured courier ( i.e, FedEx, UPS, USPS Parcel Post ) and retain your receipt. Cynthia Gale is not responsible for items damaged or lost in transit.

 

Please send returns/claims to:

Cynthia Gale New York
29 West 74th Street
Suite #5A
New York, NY 10023

 

SHIPPING POLICY

UPS

The following charges apply to packages shipped in the United States.

Service

Cost

When items will arrive

UPS Ground

$20.00

5-7 business days, excluding Saturday, Sunday and holidays.*

UPS 2nd Day Air

$40.00

Arrives in two business days when ordered before 1pm ET, Monday-Friday, excluding Saturday, Sunday and holidays.*

UPS Next Day Air

$75.00

Arrives next business day when ordered before 1pm ET, Monday-Friday, excluding Saturday, Sunday and holidays.*

 

Free UPS Ground Shipping on all orders over $400.

Free USPS Shipping on all orders under $400.

 

Shipment Timing- Two Day, Three Day and Overnight Delivery refers only to delivery time and not to the time needed to prepare your order. While most orders are ready for shipping within one day of ordering, some orders take additional time. Please note that UPS only delivers Monday-Friday during regular business hours. Do not include Saturday and Sunday when estimating UPS shipment delivery. 

Special Shipping Notes- Please note that UPS will not deliver to P.O. Boxes. Shipping times are approximate. Cynthia Gale New York is open Monday through Friday, excluding Saturday, Sunday and holidays unless otherwise notified. Shipping fees for orders sent to Alaska and Hawaii will be calculated and charged at different rates. Shipping rates are calculated after items have been added to your cart and the shipping address information has been entered. 

USPS – United States Postal Service-  Please be aware that delivery on this shipping option might take longer. Cynthia Gale is not responsible for any loss during the shipping process.

International Shipping Notes- International shipments are subject to additional shipping charges based on the end country's taxes, tariffs and duties. These fees are not associated with Cynthia Gale Jewelry and are to be paid by the recipient upon delivery.

VAT & International Duties- For U.S. orders, sales tax will be calculated at checkout. For non-U.S. orders, Cynthia Gale does not collect sales tax. The purchaser is regarded as an importer and must comply with the laws and requirements of the country in which they are receiving the products. The customer will be responsible for the cost of any customs duties and/or sales taxes related to their Cynthia Gale jewelry shipment.

 

REPAIR POLICY

Cynthia Gale Jewelry will gladly repair and/or replace any problem resulting from a production or design flaw at no charge. The warranty is extended to a full year after purchase from cgnylegacylock.com.  After the warranty period, we will also repair and/or replace stones and clean or polish jewelry at a flat fee of $30.

Jewelry damaged due to wear and tear from customer use will not be replaced, but can be repaired at our discretion. Although we are unable to custom-produce lost or missing parts, we will offer similar parts or replacements when possible.

Please Note: All jewelry is repaired overseas by our skilled craftspeople in Bali, Indonesia. Turnaround time is approximately 8-12 weeks.

 

To request a Cynthia Gale Jewelry repair:

1-     Send an email to info@cynthiagale.com.

2-     Include your name, telephone number, order id# and a brief description of the problem.  Photographs of the issue are always helpful.

3-     We will respond with instructions on how to proceed.

4-      A Return Authorization Number will be issued and is required for all returns.

5-     Please include a copy of your RA inside the package and make sure the RA Number is written clearly on the outside of the package. 

6-     If your item was purchased within the last 21 days, there will be no charge for the repair.

PRIVACY POLICY

Cynthia Gale shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our website, located at cgnylegacylock.com. By using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. If you do not agree to this Policy, please do not use the site. We may update this Policy at our discretion and the most recent version shall be posted on this page immediately.

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations. From time to time, we may send sale information, product updates, etc. via US mail and/or electronically via email. If you would prefer not to receive these promotional items, you may opt out via an online form or by contacting us at info@cynthiagale.com with "REMOVE" as the subject header.

Cynthia Gale uses non-personally identifiable information, such as your IP address and the pages that you visit on our site, to help diagnose problems with our site and servers, to administer our site, and to improve site-related services and features. Your IP address and other non-personally identifiable information also may be used to gather broad demographic information and to recognize customer traffic patterns and site usage trends. This information aids us in improving the site navigation, design and features.

We also use "cookies" to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information. Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information.

 

SECURITY POLICY

All order information sent to cgnylegacylock.com is encrypted. We protect your online transactions by using Secure Sockets Layer (SSL) technology. With SSL implemented on both your computer and our server, information sent via the Internet can be trusted to arrive privately and unaltered. However, in order for SSL security to work, you must use an SSL enabled browser. Most browsers (Internet Explorer, Safari, Opera, etc.), version 3.x and later, support SSL.